>> ITSM Introduction
>> ITSM Standards
ITSM Introduction
Customers demand a lot from service companies today and ensuring customer satisfaction with IT services in a sophisticated market is becoming increasingly demanding. IT Service Management is a broad topic and includes all practices that enhances service delivery and improved customer satisfaction.
ITSM Standards
Although ITIL® is seen as the de facto definition of IT Service Management the reality is that many frameworks and standards out there are in fact helping organisations to improve their service management capabilities. Virtually all the courses we deliver in some way or another improves IT Service Management .capabilities in organisations. The most comprehensive references for IT Service Management today are however ITIL®, COBIT® and ISO/IEC20000.
We offer training courses in all of the above standards and online training for the ITIL v3 Foundation Course.
| ITIL v3 Foundation Course |  |
| ISO 20000 Awareness Course | |
| ISO 20000 Foundation Course | |
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