ISO 20000
IT Service Management (ITSM)
ITSM includes all practices that enhances service delivery and improved customer satisfaction.
The most comprehensive references for ITSM today are ITIL® and ISO/IEC20000.
ITIL v3 Foundation Course: Outline
ITIL v3 Foundation Course: Detail
ISO 20000 Foundation
Information Security Management
IT Security Management is a component of the broader practice of Information Security Management as described in the ISO/IEC 27000 family of standards.
At the core is the issue of risk. Risks posed to the security of information necessitate the implementation of controls and associated practices to ensure corporate information is secure and protected.
ISO 27002 Foundation Course Outline
ISO 27002 Foundation Course Detail
ISO 38500
IT Governance
IT Governance frameworks like COBIT® and now ISO/IEC38500 are the de facto references for defining good practices in IT organisations ensuring proper governance.
COBIT Foundation Course
ISO 38500 Foundation
ISO 27005
BS25777
BS25999
IT Risk Management
IT Risk Management is especially topical in the current economic climate as IT services today is a facilitator of business outcomes in virtually every aspect of the business.
Managing IT Risks
Business Continuity Management | BS25999
IT Continuity Management | BS25777
What is ITIL® ?
ITIL® is the only consistent and comprehensively documented framework of IT Service Management (ITSM) good and best- practice. ITIL® was designed to promote service ...... more about ITIL®
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